**Where we ship.**
KLYR currently ships within the United States only, including all 50 states. We do not ship internationally at this time.
**Processing time.**
Most orders are processed and shipped within 1–2 business days from our U.S.-based fulfillment warehouse. Orders placed on weekends or U.S. federal holidays are processed the next business day.
**Delivery time.**
Standard U.S. shipping typically arrives in 3–8 business days after the order ships, depending on your location. You'll receive an email with tracking information when your order leaves the warehouse.
**Shipping costs.**
- Orders $50 and over: Free standard shipping
- Orders under $50: $4.99 flat-rate standard shipping
**Tracking.**
Every order includes tracking. Once your order ships, you'll receive a confirmation email with a tracking link that works in the carrier's website (USPS, UPS, or FedEx, depending on the route).
**Late or missing shipments.**
If your order hasn't moved in tracking for 5+ business days or if it's past the estimated delivery date, email ops@axionventuresgroup.com with your order number. We'll investigate with the carrier and either replace the order or issue a refund — your choice.
**Address accuracy.**
Please double-check your shipping address at checkout. We're not able to redirect orders once they've shipped. If an order is returned to us because of an incorrect address, we'll reach out to arrange reshipment (additional shipping cost may apply) or a refund minus the original shipping cost.
**Questions?** Email ops@axionventuresgroup.com.