Contact information

Business name: KLYR (operated by Axion Ventures Group)

Email: ops@axionventuresgroup.com

Response time: We reply within 12 hours during business days (Monday–Friday). Email is the fastest route to a resolution — every message goes to a real person, not a chatbot.

Service area: We ship to all 50 U.S. states. We do not currently ship internationally.

Hours: Customer support: Monday–Friday, 9 AM – 6 PM Eastern Time. We monitor email outside those hours but responses may take longer on weekends and U.S. federal holidays.

Need to reach us about an order? Include your order number in the subject line. We can usually resolve order questions, shipping updates, returns, and refunds within one reply.